Technology Direct ships exclusively with Canada Post to our customers within Canada and worldwide. During the checkout process, the available shipping options based on your location will be displayed as well as the estimated delivery dates for each.

Technology Direct does not drop-ship or backorder items on our website. Orders are generally processed and shipped within 1 to 2 business days. Customers will be notified in the event of a delay beyond our standard processing times.

Once a package leaves our warehouse it becomes the responsibility of the carrier. Accordingly, should your package not arrive within the published Canada Post delivery standards, Technology Direct can initiate a trace on your behalf.

For assistance with any shipping related questions please contact us by email: tracking@technologydirectcanada.com

Free Shipping (Within Canada)

To qualify for free shipping, orders placed must be a minimum of $65 before taxes and under 11 Kilograms in total weight.  All items will be shipped via Canada Post and the service chosen will be at the discretion of Technology Direct.

Currently, free shipping is limited to customers residing in Canada. This offer is subject to change without notice.

Pick-up Orders (As of January 5th, 2009)

For local customers, the option is available to pick up your order at our Etobicoke showroom and save on the cost of shipping. Simply select the "Pick-up at Store" option during checkout. Once the order is received, we will contact you via e-mail and advise as to when your item(s) will be available. Simply reply with your prefered date and time. The Etobicoke office is located at:

Our current pick-up hours are every Monday and Wednesday evening from 6:30 - 9:30PM. Weekend and other evenings may be accommodated by appointment. Plenty of free parking is available. Please refer to the map below.

 Product Returns

We want you to be completely satisfied with your shopping experience and receive prompt service in the event there is a problem with your order. Please review the terms below to expedite the return process.

Accepted Conditions for Return:

• DOA (“Dead on Arrival”) and defective products:
  • Where no manufacturer's warranty is available, and unless otherwise stated in the item description, Technology Direct backs all it's products for a specified period against defects/DOA with our "Defect Protection Plan".  
• Incorrect item shipped:
  • If we ship the incorrect product we will work to resolve this as quickly as possible and at no cost to you.
• Unopened product:
  • We will gladly credit or refund your purchase provided it is returned unopened and in the exact condition it was received in accordance with our policy below.

Return Policy:

• All returns must be pre-approved otherwise they will not be accepted.
• RMA requests must be made within the specified warranty period. For DOA protected products, requests must be made within 5 business days after receipt of product.
• Defective items will be exchanged unless a replacement product is not available. In these cases a refund or store credit will be issued.
• For non-defective products, a store credit or cash refund will be offered. A 20% restocking fee may be applicable and charged at our discretion.
• Once approved, RMA products must be returned to us within 7 business days for Canadian customers and 14 business days for International customers.
• In many cases, a manufacturer’s warranty may apply and the end user can obtain service directly through them. Applicable manufacturer warranties will be noted in the product descriptions. We will gladly help facilitate service with the manufacturer where possible.
• Shipping costs are non-refundable except in the instance where we shipped the wrong product or have confirmed an item to be defective while under warranty. The shipping refund process is described in our RMA instruction form sent via e-mail.
• We are not responsible for loss or damage through the postal or courier service.
• Tampering or abuse voids this policy and we reserve the right to refuse the shipment.
• If you are unsure about any features or compatibility of a product, please contact us first prior to ordering and we will provide any information you require.

Return Process:

• In cases where a product needs to be returned and meets the above conditions, you must first obtain an RMA number. This can be done two ways:
  • If you are a Technology Direct account holder, simply log in and access your order history. Click on the product you wish to return and fill in the required information.
  • If you are not an account holder, email Service with your name, order number, name of the product, and the specific problem you have encountered.
• Once your request is received, we will endeavor to contact you within 3 business days with additional instructions to facilitate the return of your item.
• We strongly recommend you use a postal or courier service that provides tracking capabilities as well as sufficient insurance coverage to protect you against lost packages or damage incurred while in transit.